Haddiya Store Return and Exchange Policy

(Compliant with Omani Consumer Protection Laws)

Haddiya Store is committed to ensuring a secure and reliable shopping experience by offering a flexible return and exchange policy in compliance with Oman’s Consumer Protection Law.

1. Return Policy

You may return a product under the following conditions:

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1. Returns are accepted within 15 days from the date of receipt.
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2. The product must be unused, in its original condition, with all accessories and original packaging.
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3. The store will cover return shipping costs only if the product has a manufacturing defect or if the wrong item was sent.
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4. If the return is requested without any defect or mistake from the store, the customer will bear the shipping costs.
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5. Refunds will be processed using the original payment method within 7 business days after the returned item is received and inspected.
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2. Exchange Policy

If you wish to exchange a product, the following conditions apply:

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1. Exchanges are allowed within 15 days from the date of receipt.
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2. Exchanges are only accepted if the product has a manufacturing defect or if the wrong item was delivered.
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3. If the exchange is due to a mistake by the store, Haddiya will cover the shipping costs; otherwise, the customer will bear the costs.
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4. The item must be unused and in its original condition to qualify for an exchange.
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3. Non-Returnable & Non-Exchangeable Products

According to Omani Consumer Protection Laws, the following products cannot be returned or exchanged unless they have a manufacturing defect:

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1. Perfumes and cosmetics after being opened.
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2. Accessories and jewelry that are custom-made.
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3. Discounted or promotional items, unless they have a manufacturing defect.
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4. Products that have been damaged due to misuse.
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4. Return & Exchange Process

To request a return or exchange, please follow these steps:

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1. Contact customer support via email or phone (details provided below).
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2. Provide the order number, reason for return/exchange, and clear product images if required.
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3. The request will be reviewed and approved based on the stated conditions.
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4. Once the product is received and inspected, the refund or exchange will be processed accordingly.
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5. Warranty & Repairs

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1. If a product is covered by a warranty, it will be repaired or replaced free of charge under the warranty terms.
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2. If repair is not possible, the product will be replaced or refunded in full.
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6.Customer Support Contact

📧 Email: [email protected]
📞 Phone: (+968) 72102020

This policy is in compliance with Oman’s Consumer Protection Law and is subject to updates or modifications based on regulations set by the Public Authority for Consumer Protection (PACP).